Many customers are interested in our daily life and the profession of hairdresser. In our article,
we present to you everything that happens in the hair salon before, during, and after your
appointment. It’s like showing you what goes on behind the scenes and everything we do to
provide you with the best hairdressing experience
The first point of contact
Not all salons operate the same way, but in general, the first point of contact is often with the
receptionist. She knows a lot about hairdressing and is often very good at what she does, but
unfortunately, she can’t answer all your questions. As she is not a hairdresser, she will not be
able to help you by suggesting the best color or length suitable for your hair. You must therefore
be precise when communicating your needs. First, she will ask you what service(s) you are
calling for If this is your first appointment with your hairdresser, it is best to specify the desired
service and mention the length of your hair. This will help avoid any confusion with your
hairdresser or colorist during your appointment. For example, the term coloring is often used
interchangeably. A service with a colorist can be for highlights, balayage, root coloring or all of
the hair. A flash color effect or color correction are all coloring services, but they obviously won’t
take the same amount of time to complete. By being as specific as possible, we can maximize
your time in the salon – and your experience.
The prices
Prices vary from salon to salon. Depending on the salon you have chosen, a consultation
service may be offered to you. Usually, this service is free – this is the case at Coiffure
Distinctive – and therefore does notoblige you to anything. Very few hair salons give prices over
the phone for the sake of accuracy and professionalism. This is why more and more hair salons
are offering this service to new clients right away. In fact, it’s the best way to communicate your
desires to your hairdresser, but also the best opportunity for her to tell you if your hair project is
realistic and achievable – and if so, at what cost and in how many steps. Plus, this little
30-minute meeting will allow you to get to know each other and see if you get on well with your
hairdresser!
Availability and schedule management
Another super important thing to know is that many hairdressers are not employees. Whether
they are renting a chair or paying a percentage, the stakes remain the same. The time set aside
in their schedule to receive and serve you is therefore their livelihood. To allow the hairdresser
to plan his time and money, it is highly appreciated to call to report a delay or to cancel an
appointment. People who work in the hairdressing and beauty industry are often very
empathetic. So they will understand your change of schedule, rest assured!
Silent meetings
This also brings me to tell you about a brand new trend: Silent dating! Some clients see their
time at the hairdresser as a moment of relaxation, a little luxury that they treat themselves to
take some time for themselves – often well-deserved. So don’t be shy and mention it when
making your appointment. The receptionist will be happy to mention this to your hairdresser.
Conversely, some are talkative and enjoy lively discussions! It is therefore well known that
appointments are a time of confidence for some. A golden rule: what is said in the hairdressing
chair, stays in the hairdressing chair.
A few small details that make the difference
There are also little details that you may not know, but which could improve your customer
experience during your appointment.
Clothing
It is best not to wear sweaters with high necks or hoods. It’s simply a matter of comfort for you
and practicality for the person behind the chair. If you have a color department, ideally you
decide not to wear your best white coat because the unexpected happens – better safe than
sorry!
Hair washing
Got an appointment for a haircut? Don’t wash your hair before, that’s our job! Especially since
it’s often a moment that customers appreciate, so why deprive yourself of it?
The malaise of after-service
Finally, I would like to address a situation that comes up often and makes many people
uncomfortable: how much should we tip our hairdresser or colorist?
Also, should we leave some for the assistant?
To this question, I often answer that it is different for each person and that it depends mainly on
the service(s) provided, the time spent in the salon, and the level of satisfaction. For example, if
you received a scalp massage from a massage therapist while your assistant was shampooing
your hair, it’s a good idea to show your appreciation with a tip—usually between $2 and $5. The
rest is up to you and is broadly speaking. Are there any other things you would like to know
about our profession? Ask your question below!
